About Endicia Pay-on-Use-Returns Shipping Labels
Endicia Pay-on-Use-Returns (EPR) shipping labels provide your customer with a return shipping label for which you pay the postage and fees only when the EPR shipping label enters the mailstream. Upon entering the mailstream:
- The USPS scans the EPR return shipping label.
- The system automatically deducts the amount from your postage balance.
By using EPR shipping labels, you can potentially:
- Create a positive experience for your customers by providing them with printed, ready-to-use, "paid-for" return shipping labels.
- Save you money if your customer never uses the EPR shipping label.
About Activating Your Account for Pay-on-Use-Returns Labels
To use EPR functionality, you must contact an Endicia sales representative to:
- Agree to specific terms and conditions.
- Have your account enabled for EPR shipping labels.
About Refunds for Pay-on-Use-Returns Labels
Refunds are not available for EPR shipping labels.
About Pay-on-Use-Returns Printing Methods
You can use any of the following methods to print EPR shipping labels:
- When you print the outbound shipping label, DAZzle also prints an EPR return label.
- You would include the EPR return label in the outbound package shipment.
- After you have printed an outbound shipping label through DAZzle, you can create an EPR shipping label, such as when your customer requests to return an item.
- On the Postage Log, right-click the outbound shipment entry and select Create Pay-on-Use-Returns Label.
- DAZzle automatically switches the original mailing and delivery addresses and populates the mail class and weight from the outbound shipment label. You can change any of the values.
- DAZzle creates the EPR return label, which you can send by email or regular mail to the customer.
- After you have printed the outbound shipping label through any carrier, you can manually create the EPR shipping label.
- You manually create a label in the same way that you would manually create an outbound label: Enter the mailing and delivery addresses, weight, and mail class.
- DAZzle creates the EPR return label, which you can send by email or regular mail to the customer.
About Pay-on-Use-Returns Records and Reports
Refer to the Online Account Help for Pay-on-Use-Returns transaction and fee-related reports.
You also view transaction records through the DAZzle Postage Log tab.
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